Privacy Policy

Effective Date: June 1, 2025

Last Updated: July 7, 2025


NallyPay is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile payment app ("App").

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

Information We Collect

1. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Billing and Mailing Address
  • Government-issued ID (for verification, if applicable)

2. Payment Information

  • Bank account or card details (secured and tokenized)
  • Transaction history
  • Payment preferences

3. Device and Usage Information

  • Device type, model, and OS
  • IP address and geolocation
  • App usage data and crash logs

4. Third-Party Information

We may receive information from third-party sources, such as:

  • Identity verification providers
  • Financial institutions
  • Referral programs

How We Use Your Information

  • Provide, manage, and improve our services
  • Process payments and transfers
  • Prevent fraud and comply with regulations (e.g. KYC/AML)
  • Send important updates and promotional communications
  • Respond to customer inquiries and technical support
  • Analyze usage for performance and security

How We Share Your Information

  • Service providers (e.g., payment processors, customer support)
  • Regulatory authorities (as required by law)
  • Business partners (with your consent or as part of a joint offering)
  • Affiliates and subsidiaries
  • Third parties in connection with a merger, acquisition, or asset sale
  • We do not sell your personal data.

Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption (SSL/TLS)
  • Secure storage and access controls
  • Periodic security audits

However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal data as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your data
  • Correct or update your data
  • Delete your data
  • Object to or restrict processing
  • Withdraw consent

To exercise these rights, contact us at: support@nallypay.com

Children's Privacy

Our App is not intended for users under the age of 13 (or as defined by local law). We do not knowingly collect data from children.

Third-Party Services

Our App may link to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. You will be notified of material changes via the App or email.

Contact Us

If you have any questions or concerns, contact:

NallyPay Privacy Team
Email: support@nallypay.com
Address: Lagos, Nigeria